We want you to love your jewellery. This policy sets out your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing here limits your statutory rights.
Changing your mind: 14 days
You can cancel your order for any reason within 14 days of the day you receive your goods. You then have a further 14 days to send them back to us. To cancel, email ethanmunashetagwira@gmail.com with your order number and a clear statement that you wish to cancel.
Items must be returned unworn, in their original condition and packaging. You are responsible for taking reasonable care of them while they are with you, and we may reduce your refund if they have lost value because you handled them more than was needed to check what they are, as you could in a shop.
Pierced earrings
For hygiene reasons, pierced earrings are not eligible for return if the hygiene seal or packaging has been opened, unless they are faulty.
Free returns in the UK
If you are in the United Kingdom, returns are free. Email us and we will send you a prepaid returns label, so you pay nothing to send an item back.
Returns from outside the UK
If you are outside the UK, you send the item back at your own cost, and we recommend a tracked service as you are responsible for it until it reaches us. We refund in full once it arrives, as set out below. Faulty, damaged or incorrect items are always returned at our cost, wherever you live.
Your full refund
We refund everything you paid for the returned items, plus all delivery charges you paid for the order, including any faster delivery option you chose, to your original payment method. We refund within 14 days of receiving your goods back (or of receiving proof you have sent them, if sooner). If you return only part of an order, we refund the delivery cost only if the whole order is cancelled.
Faulty, damaged or not as described
If an item is faulty, damaged on arrival or not as described, you are entitled to a full refund if you reject it within 30 days of delivery. After 30 days, and up to 6 months from delivery, you can ask for a repair or replacement, and if that is not possible or fails, a refund or price reduction. Your rights for faulty goods last up to 6 years in England, Wales and Northern Ireland (5 years in Scotland), although after the first 6 months you may need to show the fault was present when the goods were supplied. We cover the cost of returning faulty items. Please email us a photo and your order number first.
Outside the UK
If you live outside the UK you may have additional or different rights under local law. Customs duties and import taxes are set by your local authorities. We do not refund them, but you may be able to reclaim them from customs when you return goods.
How to return something
Email ethanmunashetagwira@gmail.com with your order number. We will reply with return instructions and, for UK customers, a prepaid label. Please do not send items back before you hear from us.